Services We Offer
We understand that a company is more than the sum of its products and services. Our goal is to provide your company with the tools it needs in order to grow, expand and do business more effectively. In turn, this allows us to grow with our clients and create a positive cycle of growth.
Click on one of the services below to view more information about that service:
Remote Support
Most large agencies have the luxury of having an onsite support team available at moment's notice. Smaller companies may not have that need and /or funding to offer such a position. However, that does not mean that smaller company IT needs are any less important or complex. As an employer, you are fully aware that having the right employees can make a huge difference in the office dynamics and profitability. The same applies to technology.
Having an onsite person in order to fix a minor problem, such as an email issue, may not be the most cost effective solution for to a small/medium size business. This is why our remote assistance may be just what you need. With our remote tools, our highly trained support team can help your employees through issues, usually resolving them within minutes. Pro Network Solutions offers flexible and adaptable services that fit most budgets.
Managed IT Solutions
Support Maintenance Agreement
Managed IT is an aggressive, proactive approach to IT. Unlike remote assistance where we wait to hear from you when you have an issue, with Managed IT Solutions we take on the responsibility of maintaining your servers, firewalls, antivirus, backups and perform routine maintenance on core equipment. We create and help you implement security policies in order to prevent security breaches and computer virus infection. We manage your backup solution and if you don't have one, we help you design one. We offer recommendations if certain technologies are no longer offering the maximum benefit to your business. We help create an IT budget/projection for your company.
Small to medium sizes businesses may not have the means or the desire to add dedicated staff to manage IT resources. This is where Pro Network Solutions can provide the perfect solution. We offer onsite support to all of our customers on maintenance agreements. This allows you, as the customer, the peace of mind that you have a dedicated support staff member to help you when a crisis presents itself. Our maintenance agreements require an annual contract to be signed.
A maintenance agreement is a service contract tailored for your office. We sit with you and your team and discuss in detail your specific IT requirements. With a maintenance agreement, Pro Network Solutions, as a company will be obligated to be onsite 24 hours a month (6 hours - 1 day a week).
We make ourselves available to you, your office staff and vendors for the duration of the project or maintenance contract. You will have a dedicated IT staff member to help with any technical issues, answer questions and help make decisions regarding your IT needs. Our availability to you and your staff is not limited to only 1 day a week; we are available at any time. However, that day is focused solely on your office needs.
IT Project Management
As a business owner you understand the value of time and so do we! Our Project Management team is well aware of the difficulties in starting a new business, opening a new office or executing an improvement projects. We sit down with you and your team and develop a comprehensive plan that includes a project outline, budget and timeline. We work with vendors or service providers that may be required to fulfill the requirements of your project. We tie everything together and ensure that installation is completed on time and on budget. We ensure the product and services perform as expected.
Our experience ranges from large Fortune 500 companies with thousands of employees to small family owned businesses. This level of experience is important because it allow us to prevent common or costly mistakes. Our project management services will ensure you are getting the right solutions that fit in your budget with the experience necessary to get the job done right and on time.
Projects we can help with:
- Computer systems and servers upgrades / installs
- Software Licensing
- Cabling a new / existing office
- Networking equipment installation / purchase
- Alarm system for your office
- Telephone service
- Answering service
- Telephone systems
- Internet service providers
Document Scanning
There is a lot of misinformation about "going paperless". Combining paperless technology in your office with traditional methods does have many benefits:
- Faster Search Capabilities
- Centralized Location
- Complete portability
- Eliminate Long Term Storage
- Free up office space
Our record and document scanning service is offered as an addition to our Project Management and IT Consulting Service. We can bring in our equipment and perform the scanning service onsite or we can perform our services offsite if office space is limited.
Pro Network Solutions makes it easy to transition to an EMR product and/or paperless solution. We deal with all the technical aspects of the transition. We become the point of contact for your vendor. We work with the vendor in creating a chart scanning procedure manual and workflow document. We ensure your network and equipment is ready for the transition. We work with your IT staff or office staff in order to ensure the medical records/documents are properly secured and are properly backed up. We work with the vendor in creating a customized training document for your office personnel. We ensure that the EMR/paperless transition is done properly, on budget and on schedule.
IT Consulting
Our Computer Networking Services include:
- WAN connectivity (remote office connectivity via DSL/CABLE/T1 or VPN)
- Broadband and Telco line management (DSL, Cable, DID's, ISDN, T1, Fractional T1's)
- LAN (Local Area Network) design, implementation and maintenance
- Implementation of network equipment (routers, switches)
- Internet security solutions, including firewalls and VPN
- Wireless networking solutions
- Server integration, upgrades and migrations
- Backup solutions and disaster recovery solutions
- Business Anti-virus and Anti-spam Solutions